Community Fellow - Shukran
About Us:
Shukran is a financial services platform that grows incomes and financial inclusion among service workers in Africa. We do this with our tipping application that allows tippers to appreciate service workers for great service. Our aim is to increase the tipping culture in Africa and beyond by providing an easy-to-use platform to tip service workers directly through mobile money and card.
We also ensure that the most deserving service workers are rewarded by empowering them to save tips in the Shukran SACCO. This is a savings and credit cooperative, for the service industry, that allows service workers to grow their savings and investments to become financially empowered individuals.
Role Overview
As Shukran's Community Fellow, you will be instrumental in building and nurturing a vibrant community of hospitality and tourism professionals in Kenya. Your role will focus on creating meaningful connections between service workers, hospitality businesses, and tourists while promoting financial empowerment through our platform.
Key Responsibilities
Community Growth & Outreach
- Develop and execute strategies to engage with hotels, restaurants, and tour operators across Kenya
- Conduct targeted LinkedIn outreach to hospitality industry leaders and decision-makers
- Lead discovery calls with potential community members, highlighting the benefits of Shukran's ecosystem
- Create a seamless onboarding experience for new community members, with a focus on both service workers and businesses
- Build relationships with hospitality industry associations and tourism boards
Community Engagement
- Design and implement engagement programs specifically for the hospitality and tourism sectors
- Facilitate knowledge-sharing between experienced service professionals and newcomers
- Create opportunities for networking between different segments of the industry
- Organize both virtual and in-person meetups for community members
- Drive adoption of Shukran's tipping platform and SACCO services through community initiatives
Event Management
- Coordinate industry-specific events such as hospitality excellence workshops
- Organize financial literacy sessions in partnership with the SACCO team
- Plan networking events that bring together service workers, management, and industry leaders
- Facilitate cross-learning opportunities between hotels, restaurants, and tour operators
Marketing & Content
- Collaborate with the marketing team to achieve 150+ community signups
- Share success stories and testimonials from service workers benefiting from Shukran
- Create content that highlights the importance of tipping culture in Kenya
- Manage social media engagement for the community
- Develop educational content about financial inclusion and wealth building
Innovation & Growth
- Identify trends and opportunities within the hospitality sector
- Gather community feedback to improve Shukran's services
- Propose monthly themes relevant to seasonal tourism and hospitality trends
- Design community merchandise that resonates with the hospitality industry
Desirable Qualifications:
- Bachelor's degree in Marketing, Business, Communications, or related field (Final year students/Fresh graduates are encouraged to apply)
- 3 months to1 years of experience in sales, marketing, or customer relationship management
- Demonstrated leadership experience through academic or extracurricular activities
- Proven track record of meeting targets or achieving goals in any capacity
- Proficiency in MS Office Suite and CRM systems
- Experience with social media management, digital marketing tools or in the hospitality is a plus
What We Offer
- Opportunity to shape the future of innovation and entrepreneurship in Africa
- Be part of a purpose-driven ecosystem
- Opportunity to work with and build a network of leading innovators and change-makers
- Unique skill sets and mindset shift - Innovation leaders
- Competitive compensation packages based on skill set.
- Professional development and growth opportunities.
- Collaborative and dynamic work environment.
At Shukran, we are committed to fostering diversity, inclusion, and gender equality. If you're ready to make a tangible impact, drive growth, and shape the future of tipping culture in Africa and beyond, we invite you to join our team as a Community Fellow.